FAQ



We work with diamond professionals from around the world. Our auction sells your diamond to jewelers, brokers, polishers and retailers who usually only buy diamonds from in-industry sources.

By leveraging our unique relationship with these buyers you’re skipping many layers of middlemen and selling directly to the people who pay the most.

After creating your account at MyDiamondAuction.com you’ll use our pre-paid postage to send your diamond to our secure facility.

Once here, your diamond is graded, photographed, and recorded so that our bidders have all the information they need to place the highest bid on your stone.

We’ll then place your diamond in the next auction where hundreds of top-paying buyers bid to pay the most for it.

Once the auction has ended, we will notify you disclosing the highest bid. If you are unhappy with the final price you will have 24 hours to reject it and have your diamond returned at no cost to you.

If you’re happy with the final price you may accept it or do nothing and allow the system to automatically accept the bid.

After choosing your preferred payment method and providing any required information your payment will be processed within 3 business days.

You can track your diamond’s progress, accept or refuse bids, and contact seller support by logging into your account at MyDiamondAuction.com.

While the auction takes place you can track your bids in real-time, see how many bids your diamond has received, and see where the bids are coming from.

Auctions take place during the 1st and 3rd Wednesday of every month, starting and ending at 11:00 am PST.

Check the calendar below for all upcoming auctions. (Remember, for your diamond to be entered into an auction it must be received at least 3 business days prior to the auction start date.)

Our Safe Diamond Guarantee insures your diamond throughout this entire process. In the event of damage or theft you will be compensated the full value of your diamond.

To ensure your items are always safe and protected, MyDiamondAuction.com has partnered with the 104-year-old laboratories of Hoover & Strong Inc. for our all of our diamond grading and processing.

Once your diamond arrives at their world-class grading facility in North Chesterfield, Virginia, highly trained experts will begin the grading process.

Once your diamond is sold and the final bid has been accepted your check will arrive within 3 business days.

If, for any reason, a buyer demands reimbursement, MyDiamondAuction.com is solely responsible. We will never ask that you return payment once it has been issued— you can confidently use your money however you like without any concern for refunds or returns.

Depending on your jewelry, your diamond might sell for more if we remove it from its setting, clean it, and photograph it separately. However, we won’t know for sure until it arrives at our facility.

If we do remove your diamond and you decide not to sell it, we’ll reset it free of charge and send it right back to you.

To get the most for your diamond earrings, we’ll auction them as a matching set.

Matched diamonds are always desirable so selling them as a pair will guarantee you get the most for your diamond earrings.

Use one Diamond Jewelry Submission form and ship your earrings together as a single item.

Our fees are built into the auction process so you won’t ever see any bills or charges from MyDiamondAuction.com. You simply accept your diamond’s highest bid and get paid— it’s as simple as that.

In order to attract the right buyers, the ones will to pay the most for your diamonds, we need the diamond auction process to be efficient and expedient.

We created the 24-hour rejection window so that high-paying buyers will confidently bid high on your diamonds.